Terms of Service
These terms govern your use of mysite-name's refrigerator and freezer repair services in England. Please read them carefully before booking any services to ensure a clear understanding of our repair operations, customer responsibilities, and the service process.
1. Service Agreement
By booking services with mysite-name—whether through our website, telephone, or in-person visit—you agree to these terms. Our refrigeration repair services operate in compliance with relevant UK regulations including F-Gas regulations and consumer protection laws.
We provide professional refrigerator and freezer repair services through our qualified technicians across England, addressing various cooling system needs from routine maintenance to complex component replacements.
2. Service Scope and Technical Capabilities
Our services include refrigerator repair, freezer servicing, cooling system maintenance, and component replacement. We handle common repair tasks for most refrigeration brands and models within our technicians' qualifications and technical capabilities.
We reserve the right to decline work that requires specialist equipment we don't possess, involves appliances with extensive corrosion damage, or falls outside our technical expertise and component availability.
3. Customer Responsibilities
To ensure efficient service delivery, customers agree to:
- Provide accurate appliance information and repair history
- Disclose any known appliance issues or previous repairs
- Ensure safe access to the appliance and clear work area
- Remove all food items and defrost the appliance before service when required
- Make payment arrangements as agreed
Proper preparation helps our technicians work efficiently and safely in your home.
4. Diagnostic and Quotation Process
Services begin with appliance assessment to identify issues and required work. We provide detailed quotations including parts, labour, VAT, and estimated completion times before commencing any paid repair work.
Diagnostic fees may apply for complex cooling system or electrical issues, though these are often incorporated into the repair cost if you proceed with our recommendations.
5. Parts and Component Quality
We use quality components appropriate for each repair scenario. Parts selection is discussed during quotation, with options ranging from manufacturer parts to reliable aftermarket alternatives.
Reconditioned parts may be used for older appliances where new parts are unavailable or economically impractical, with customer agreement.
6. F-Gas and Refrigerant Handling
All refrigerant handling complies with UK F-Gas regulations. Our technicians are certified for safe refrigerant recovery, recycling, and disposal. We maintain proper documentation for all refrigerant work as required by law.
Refrigerant costs are included in our quotations and cover recovery, recycling, and environmentally compliant disposal of old gases.
7. Workmanship and Service Standards
Our technicians follow industry standards and manufacturer guidelines for all repairs. We use appropriate diagnostic equipment and techniques to ensure accurate fault identification and repair.
While we strive for comprehensive solutions, some repairs may represent the most practical approach given appliance age, value, and technical constraints.
8. Food Safety and Storage
During repairs that require appliance defrosting or extended downtime, customers are responsible for arranging alternative food storage. We recommend having cool boxes or alternative refrigeration available for perishable items.
We cannot accept responsibility for food spoilage during repair procedures, though we strive to minimise service time where possible.
9. Warranty and Service Guarantees
We provide 12-month warranty on labour for most repairs. Replacement parts carry separate warranties according to manufacturer or supplier terms, details of which are provided with service documentation.
Warranty covers defects in workmanship and component failure under normal use. It does not cover subsequent damage from power surges, accidents, misuse, or unrelated component failures.
10. On-Site Service Protocol
Our technicians arrive at scheduled times with identification and necessary equipment. They follow strict professional conduct standards while working in your home and will protect your property throughout the service.
For complex repairs requiring workshop equipment, we may need to transport your appliance to our service centre with your permission.
11. Payment Terms and Pricing
Payment is due upon completion of the repair service. We accept various payment methods including cash, card payments, and bank transfers. Deposits may be required for extensive repairs or expensive components.
Final invoices may vary from initial estimates if additional work is required or different parts are needed, with customer approval sought for significant changes.
12. Health and Safety Compliance
Our technicians operate under strict health and safety protocols. Customers must inform us of any safety hazards including water leaks, electrical issues, or gas smells before our technician begins work.
We maintain public liability insurance for all repair operations conducted in your home.
13. Liability and Service Limitations
We provide professional refrigeration services through qualified technicians, but cannot guarantee against future unrelated faults or normal appliance wear. Our liability is limited to the service value provided.
While we exercise care with all appliances, we recommend maintaining appropriate home insurance for protection beyond our service scope.
14. Cancellation and Refund Policy
Appointments may be cancelled without charge with 24 hours' notice. Late cancellations or missed appointments may incur charges depending on technician scheduling impact.
Refunds for completed work are considered based on service quality and compliance with agreed specifications. Non-refundable parts costs are clearly identified during quotation.
15. Dispute Resolution
In the event of any service concern, we encourage direct communication with our service manager to resolve issues constructively. If resolution cannot be reached, disputes will be handled under the laws of England and Wales.
We are committed to addressing service concerns fairly and promptly. Please contact us first at [email protected] with any issues before pursuing formal dispute resolution.
16. Terms Modification
We reserve the right to update these terms periodically to reflect changes in our services, UK regulations, or industry practices. The current terms are always available on our website, and continued use of our services constitutes acceptance of any updates.
For questions about these terms or our refrigeration repair services, contact us at: [email protected]. We're here to support your appliance maintenance needs through our professional repair services.