Privacy Policy
At mysite-name, we are committed to protecting your personal information while you use our refrigerator and freezer repair services across England. This policy explains how we collect, use, and safeguard your data in compliance with UK GDPR and the Data Protection Act 2018.
1. Information We Collect
We collect information necessary to provide our refrigeration repair services, including your name, contact details, appliance information, repair history, and service requirements. For diagnostic services, we may collect technical data about your appliance's performance and operational parameters.
We also collect technical data through our website analytics to improve user experience. This information is anonymised where possible and not linked to your personal identity without explicit consent.
2. How We Use Your Information
Your data enables us to deliver quality refrigeration services and includes:
- Processing repair bookings and managing technician schedules
- Maintaining appliance repair histories and service records
- Coordinating parts ordering and warranty claims
- Managing F-Gas certification and refrigerant handling documentation
- Handling customer service inquiries and safety notifications
We handle your information responsibly, using it solely for your appliance service requirements.
3. Appliance and Technical Data
We maintain records of your refrigerator specifications, repair history, service work, and technical performance data. This includes cooling system parameters, refrigerant types, and component specifications that help our technicians provide appropriate repairs.
Appliance information is accessed only by authorised technicians directly involved in your service. We treat all technical data with strict confidentiality and follow industry standards for data handling.
4. F-Gas Regulation Compliance
In compliance with F-Gas regulations, we maintain records of refrigerant handling, including types and quantities of gases used during repairs. This data is stored for regulatory purposes and shared only with authorised environmental agencies when required by law.
All refrigerant handling follows UK environmental regulations and industry best practices for containment and recovery.
5. Data Security Measures
We implement industry-standard security protocols to protect your personal information and appliance data. All customer records are stored on encrypted systems with role-based access controls. Physical service documents are securely stored and shredded after the retention period.
Our technicians follow strict data handling procedures when processing customer information, ensuring your privacy is maintained throughout the service process.
6. Legal Basis for Processing
By using our refrigeration repair services, you consent to us processing your information as outlined in this policy. This includes processing necessary for fulfilling our services, including appliance assessment, repair coordination, and regulatory compliance.
7. Third-Party Data Sharing
We may share your information with trusted third parties only when necessary to deliver our services, such as parts suppliers for warranty claims, manufacturers for technical support, and environmental agencies for F-Gas compliance reporting.
All third-party providers are bound by strict data protection agreements compliant with UK GDPR requirements. We never sell your personal information to marketing companies.
8. Your Data Protection Rights
Under UK GDPR, you have the right to:
- Access personal information we hold about you
- Request correction of inaccurate personal data
- Request deletion of your personal data
- Object to processing of your personal data
- Request transfer of your data to another service provider
To exercise these rights, contact us at: [email protected]. We respond to all valid requests within 30 days.
9. Data Retention Period
We retain your personal data for as long as necessary to fulfil our services and legal obligations. Appliance repair records and F-Gas documentation are typically archived for 5 years to allow for warranty claims and regulatory compliance, unless you request earlier deletion.
After the retention period expires, we securely delete or anonymise your personal information, though we may retain minimal data for legal compliance purposes.
10. Home Service Security
Our technicians follow strict professional protocols when working in your home. All technicians carry identification and undergo regular background checks for your security and peace of mind.
For questions about our privacy practices or to make a complaint, contact us at: [email protected]. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO).
11. Policy Updates
We may update this privacy policy periodically to reflect changes in our services or legal requirements. The current version will always be available on our website, and we will notify you of significant changes that affect how we process your data.
Last updated: October 2025